Refund & Reversal Policy
Learn how refunds, reversals, and failed/duplicate payments are handled for challan payments made through ChallanInfo and its payment partners.
Refund and Reversal Policy
This policy explains how refunds or reversals are handled for payments made using ChallanInfo. Payment processing is performed by third-party payment partners, and timelines can vary by bank and payment method.
Key definitions
- Successful payment: Payment captured/confirmed by the payment partner.
- Failed payment: Payment attempt that did not complete successfully.
- Reversal: Automatic return of funds by the bank/payment partner (often for failures/timeouts).
- Refund: Manual return of funds initiated after successful capture (subject to conditions).
Failed, declined, or timeout payments
If a payment fails, is declined, or times out, your bank or payment partner may auto-reverse the amount. Reversals typically reflect within 3-10 business days, depending on your bank and payment method.
| If you see a debit but the ChallanInfo status shows failed, contact support with your bank reference/UTR so we can help track the transaction.
If you see a debit but the ChallanInfo status shows failed, contact support with your bank reference/UTR so we can help track the transaction.
Successful payments
If a payment is successful, the challan payment is submitted via payment partners. Challan status updates may take time to reflect at the issuing authority and may not be real-time.
Service fees
Service fees(if any) are generally non-refundable once a payment attempt is processed, unless a duplicate service fee was charged due to a confirmed technical error, or the payment partner confirms the transaction failed despite a debit.
Duplicate payments
If you paid the same challan more than once, we will help you by providing transaction evidence and guidance. Refund eligibility for the challan amount may depend on the issuing authority and/or payment partner rules.
How to request help
To investigate a payment issue, contact support and share the details below. Providing complete information helps us resolve cases faster.
- Vehicle number and challan details
- Transaction ID / UTR / Bank reference number
- Date and time of payment
Timelines
- Reversals (failed/timeout): typically 3–10 business days (bank dependent).
- Approved refunds: typically 5–10 business days for the bank to credit (bank dependent).