Contact and Support
Need help with challan search, payment status, or refunds? Contact ChallanInfo support and get guidance on common issues and required details.
Contact and Support
If you need help with challan lookup, payment status, reversal/refunds, or technical issues, contact us using the channels below.
Support channels
For payment-related queries, share the following details so we can locate the transaction and coordinate with payment partners when required.
- Email: support@carinfo.app
- Support hours: 10:00 AM – 7:00 PM IST (all days)
What to include for faster resolution
- Vehicle / Registration number
- Challan number
- Transaction ID / UTR / Bank reference number
- Payment date and time
Abuse and security reporting
The service is provided on an “as is” and “as available” basis. We do not guarantee that challan status will update instantly after payment; updates depend on the issuing authority and payment partner systems.